Refund policy
Returns
We have a 14-day return policy, which means you have 14 calendar days after receiving your order to request a return.
To be eligible for a return, merchandise must be in the same condition in which it was received, unworn or unused, with tags attached when applicable, and in its original packaging. A receipt or other proof of purchase is also required.
To request a return, contact us at matthew@tacticalchoiceplus.com.
Please do not send merchandise back without first receiving return authorization and return instructions from Tactical Choice Plus. The return destination may vary depending on the product and fulfillment location. Items returned without prior authorization may not be accepted or eligible for a refund.
Return Authorization & Shipping Deadline
Once a return has been approved, the merchandise must be shipped within 14 calendar days of the date Tactical Choice Plus issues the return authorization, return instructions, or prepaid return shipping label, whichever applies.
A return is considered shipped when the package has been tendered to the applicable carrier and receives an initial carrier acceptance scan.
If the merchandise is not shipped within this 14-day period, the return authorization may expire and the return may no longer be eligible for a refund or exchange.
If additional time is needed, please contact Tactical Choice Plus before the return authorization expires. Any extension must be approved by Tactical Choice Plus in writing.
Providing a return authorization or prepaid shipping label does not constitute approval or issuance of a refund. Refunds are processed only after the returned merchandise has been received and inspected in accordance with this policy.
Customers are responsible for securely packaging returned merchandise and tendering it to the carrier within the applicable return period.
Return Shipping Costs
Tactical Choice Plus will provide or cover reasonable return shipping costs when the return is the result of one of the following:
-
The item received was defective or damaged
-
Tactical Choice Plus shipped an incorrect size
-
Tactical Choice Plus shipped an incorrect product
For all other eligible return reasons, including buyer's remorse, ordering the wrong item or size, changing your mind, or no longer wanting the merchandise, the customer is responsible for all return shipping costs.
For customer-paid returns, the customer must obtain and pay for the applicable return shipping unless Tactical Choice Plus provides another arrangement in writing.
Tactical Choice Plus will not reimburse customer-paid return shipping unless we specifically agreed to do so in writing before the merchandise was shipped.
If Tactical Choice Plus provides a prepaid return label for an approved return, that label must be used within the applicable return-authorization period unless otherwise agreed in writing.
Restocking Fee
If an otherwise eligible returned product has been opened or its tags have been removed, a 15% restocking fee may be deducted from the refund.
The restocking fee is calculated based on the base price of the affected product, not the total order amount.
Additional deductions may apply if merchandise is returned incomplete, damaged, used, missing packaging or components, or otherwise not returned in the condition required by this policy, to the extent permitted by applicable law.
Damages, Defects & Incorrect Items
Please inspect your order as soon as it is received.
Contact us promptly if an item is defective, damaged, or if you received an incorrect product or size so that we can evaluate the issue and make it right.
We may request photographs, packaging information, serial numbers, product labels, or other reasonable documentation necessary to evaluate a damaged, defective, or incorrect-item claim.
Please retain the merchandise and its original packaging until we provide further instructions.
Exceptions / Non-Returnable Items
Certain products may not be eligible for return, including:
-
Perishable goods
-
Custom or personalized products
-
Special-order products when identified as non-returnable before purchase
-
Personal care goods
-
Hazardous materials
-
Flammable liquids or gases
-
Gift cards
-
Final-sale items
Sale-priced merchandise designated as final sale is not eligible for a discretionary return due to buyer's remorse.
These exclusions do not override any rights that may apply when merchandise is defective, damaged, incorrectly shipped, or when a return is otherwise required by applicable law.
Please contact us before purchasing if you have questions about whether a particular product is returnable.
Exchanges
The fastest way to obtain a different eligible item is generally to return the original item through our return process and place a separate order for the replacement item.
If you would like an exchange, please contact us first so we can confirm eligibility and provide the appropriate instructions.
Refunds
We will notify you after your returned merchandise has been received and inspected and will let you know whether the refund has been approved.
If approved, the applicable refund will be issued to your original payment method within 10 business days.
Original shipping charges, expedited shipping charges, return shipping costs, restocking fees, and other applicable charges may be non-refundable as described in this policy.
Please remember that your bank, credit-card company, or payment provider may require additional time to process and post the refund after Tactical Choice Plus issues it.
If more than 15 business days have passed since we notified you that your refund was approved, please contact us at matthew@tacticalchoiceplus.com.
Returns Not Completed
Requesting a return does not obligate Tactical Choice Plus to issue a refund before the merchandise is returned.
If an approved return is not tendered to the carrier within the applicable return period, Tactical Choice Plus may close the return authorization.
Merchandise that remains in the customer's possession is not considered returned, and no refund will be issued for merchandise that has not been received through the authorized return process.
If a return authorization has expired and you still wish to request a return, please contact us. Acceptance of a late return is at Tactical Choice Plus's discretion, except where otherwise required by applicable law.
Questions About a Return
For questions regarding returns, refunds, damaged merchandise, or an existing return authorization, contact:
matthew@tacticalchoiceplus.com
Nothing in this Return & Refund Policy is intended to limit any consumer rights or remedies that cannot legally be limited or waived under applicable law.